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How 1ballst Handles Your Personal Information

Your account data — including wallet details you link through DANA, OVO, or GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account data protectionDANA, OVO, GoPay wallet handlingData access requests acceptedCookie and session transparencyIndonesia-applicable policy
1ballst How 1ballst Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove the personal data we hold for your account, our support team can handle that request directly. We keep a dedicated channel for privacy-related questions so your case gets to the right person without delay. Response times depend on the complexity of the request, but we aim to acknowledge every query promptly.

Live Chat Support Open the chat widget inside your account dashboard to submit a data access or correction request. Available during platform operating hours for Indonesia accounts.
Email Privacy Request Send a written request to our privacy contact address visible in the account settings page. Include your registered e-wallet — DANA, OVO, or GoPay — for faster verification.
Account Settings Path Navigate to Account Settings, then Personal Data to view what we hold. From there you can flag corrections or initiate a deletion request without contacting support first.
DATA HANDLING PRACTICE

How We Protect and Manage Your Account Data

We apply access controls to limit who inside our team can view your account records. Payment data linked to DANA, OVO, or GoPay flows through encrypted connections so your wallet credentials are never exposed in plain text on our side. Cookies are scoped to session management and lobby analytics — not passed to advertising networks. If our data handling practices change materially, we update this page and note the revision date at the top.

Encrypted Wallet Links

Your DANA, OVO, and GoPay account connections are processed over SSL-secured channels. We do not store your full wallet credentials after a transaction is confirmed.

Cookie Transparency

Session cookies keep you logged in and let us see which lobby sections are used most. You can clear or block these through your browser without losing your account data.

Retention and Deletion

Account records are kept while your account is open. After closure, we retain only what applicable rules in eligible regions require, then delete the rest on schedule.

Access Control

Internal access to your personal data is restricted by role. Only team members handling your specific support or payment query can view the relevant account records.

Common Questions About Your Data and Rights

These are the questions we hear most from account holders in Indonesia about how their personal information is used, stored, and accessed. If your question is not covered here, our support team handles privacy requests through the channels listed above.

We collect your registration details, the e-wallet you use — DANA, OVO, or GoPay — transaction history tied to your account, and session activity used to keep the lobby running correctly.

We do not sell your data. We share it only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and only to the extent required for that purpose.

Submit a request through live chat or email using the contact paths on this page. Include your registered wallet type for identity verification. We will confirm receipt and respond to your request.

Yes. After your account is closed, you can request deletion of personal records not required by applicable rules. Contact our privacy support channel with your account details to start that process.

Cookies maintain your login session and help us see how the lobby is used. You can block or clear them in your browser settings at any time without your account data being affected.

We retain records for as long as applicable requirements in eligible regions dictate, then delete them. The exact period depends on local law where your account was active.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.