Reference

How 1ballst Handles Your Rights and Obligations

Every account on 1ballst operates under a clear set of conditions — who can access the platform, how your data is stored, and what happens when you raise a concern.

Account eligibility conditionsData retention policyCookie and tracking disclosureUser rights and contact pathsJurisdiction-dependent access
1ballst How 1ballst Handles Your Rights and Obligations
CONTACT CHANNELS

Reach Us on Legal or Policy Questions

If you need to raise a legal query, request a copy of your stored data, or ask about account eligibility in your region of Indonesia, our support team handles these requests directly. You can reach us through live chat, email, or our in-app messaging path — each channel connects to the same team.

Team online

Live Chat

Open the chat widget from any page on 1ballst to reach a support agent directly. Legal queries, data requests and account access questions are all handled here.

Email Support

Send your legal or privacy request to our support email address. Include your registered account ID and the specific policy area — data access, cookie opt-out or account closure.

In-App Messaging

If you are logged in on mobile, use the account menu to open a message thread. Responses cover data handling queries, wallet verification disputes and eligibility questions.

ACCOUNT PROTECTION

How We Protect Your Data and Account Access

Account security at 1ballst runs on a few practical layers — OTP verification at login, session timeouts on inactive devices, and encrypted storage of your wallet identifiers whether you use DANA, OVO, or GoPay. If something looks wrong on your account, the fastest path is live chat, where our team can freeze activity while a review runs.

Data Handling

We process only the data needed to run your account — contact details, wallet identifiers and transaction logs. No data is shared with advertisers or unrelated third parties.

Cookie Disclosure

Session cookies keep you logged in and track your lobby position. Analytics cookies measure page load performance. You can block non-essential cookies in your browser at any time.

Retention Period

Account data is held while your account is active. After closure, non-essential records are removed on request. Transaction logs may be retained where law requires a minimum period.

Who to Contact

For any data access request, correction notice or deletion query, reach our support team via live chat or email. Include your account ID so the review starts without delay.

Common Questions About 1ballst Legal Terms

These questions come up most when new accounts are being set up or when someone in Jakarta or Bandar Lampung wants to understand what data the platform holds and how it is used. If your question is not here, live chat gets you a direct answer.

Access depends on local law in your specific region. We do not determine whether online gaming is permitted where you are — that is your responsibility to check under applicable Indonesian law.

We store your registered contact details, the wallet identifiers you link — DANA, OVO or GoPay — your transaction history, and your device identifiers from active sessions.

Send a data access request through live chat or email. Include your registered account ID and we will compile your stored records and respond through the same channel.

Yes. After account closure, submit a deletion request via support. Non-essential data is removed promptly. Transaction records required by law may be retained for the minimum statutory period.

Session cookies maintain your login state and lobby position. Analytics cookies measure page performance. You can disable non-essential cookies through your browser settings without losing account access.

Wallet identifiers linked to your account are removed from active storage after closure and a deletion request is submitted. Payment processing records may be retained where law requires it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.